Improving Secure Printing and Reducing Waste in a Hospital Environment
Client Background
Our client is a 150-bed hospital with administrative offices supporting clinical operations, patient services, billing, and compliance departments. The administrative team of 60 staff members operates in rotating shifts to provide 24/7 support, handling patient documentation, appointment scheduling, insurance claims, and regulatory reporting.
With multiple departments accessing shared printing resources across three shifts, the hospital faced ongoing challenges with document security and print waste management. The sensitive nature of healthcare information required strict compliance with patient privacy regulations while maintaining operational efficiency.
Problem
Hospital administration handled sensitive documents daily, including patient records, appointment forms, internal coordination sheets, and compliance paperwork.
Documents were sometimes printed and left unattended, leading to reprints and privacy risks. Staff worked in shifts, increasing the chance of documents being misplaced.
Solution
CPC Solution Pte Ltd implemented secure print workflows that ensured documents were only printed when authorised staff were present. The solution balanced security with ease of use.
Security Implementation:
We deployed secure print release technology requiring staff to authenticate at the device using their existing ID badges before documents would print. This simple tap-to-print approach ensured no sensitive documents sat unattended in output trays. The system was designed to be intuitive for shift workers with minimal training required.
We configured automatic deletion of unclaimed print jobs after 4 hours, eliminating waste from forgotten documents. The system also provided comprehensive audit trails showing who printed what documents and when, supporting compliance requirements. Training sessions were conducted across all three shifts to ensure every staff member understood the new workflows and security benefits.
Outcome
The hospital achieved a 19% reduction in print wastage while strengthening patient document handling and compliance.
As a team, we were happy we resolved problem of our client and they also thank us for our efforts and flaw less work.
Ongoing Support
CPC Solution provides 24/7 technical support to match the hospital’s round-the-clock operations. Our monitoring system alerts us to any issues before they impact staff workflows, and we conduct regular compliance reviews to ensure the print security measures continue to meet healthcare regulatory requirements.
As the hospital expands services and onboards new staff, we provide ongoing training and support to maintain security standards and operational efficiency across all shifts and departments.